Questions? Send us an email
Contact infomation
- 3024 N Ashland Ave. #578909 Chicago, IL 60657-3012
- 312-371-8596
- support@soniaroselli.com
Active Hours: Monday–Friday, 10 AM–7 PM EST
Phone note: We have a live human in house in the USA. If we miss your call, please leave a message and we’ll get back to you.
Email note: Email is always answered within 24-48 hours.
FAQs
We answer all emails within 24-48 business hours. Phone support is available Monday through Friday, 10 AM–7 PM EST. If we miss your call, please leave a message.
Please include your order number, the email used to place the order, and any details that will help us assist you faster.
Yes. If you’re not sure what to use, send us a message and tell us a little about your skin, your makeup concerns, and what products you’re using now.
For order and shipping questions, please include your order number so we can look it up quickly.
Visit our Returns & Exchanges page for details, or contact us and we’ll point you in the right direction.
Yes. You can find details on our Shipping Policy page.
Visit our FAQ page for common questions, tips, and additional support.
