Returns & Order Support

We want shopping with Sonia Roselli Beauty to feel easy and confident. Here are the essentials.

Quick Answers

• 30-day money-back guarantee: Eligible purchases may be returned within 30 days of delivery.
• Pre-orders: All pre-order purchases are final sale.
• Damaged items: Report damage within 7 days of delivery.
• Returned packages: A 30% restocking fee applies to packages returned because of an incorrect address, refusal, or unpaid duties.
• Need help? Email support@soniaroselli.com.

30-Day Money-Back Guarantee

• Not completely in love with your purchase? We understand.
• Eligible products may be returned within 30 days of delivery for a refund.
• To begin a return, email: support@soniaroselli.com.
• Please include your order number
• Our team will reply with the next steps.

Pre-Orders

• Pre-orders help us create special, limited, and highly anticipated products with intention.
• We order inventory based on the quantities customers reserve.
• All pre-order purchases are final sale.
• Pre-order items cannot be cancelled, returned, refunded, or exchanged after an order is placed.
• Please review all product details and estimated shipping timing before purchasing.

Damaged Items

• If your order arrives damaged, we’ll make it right.
• Email support@soniaroselli.com within 7 days of delivery.
• Please include your order number.
• Include clear photos of the damaged product.
• Include photos of the outer shipping box and packaging, if applicable.

Incorrect Address, Refused Packages & Duties

• Please double-check your shipping address before placing your order.
• A 30% restocking fee will be deducted from the refund if a package is returned because of an incorrect address.
• The same fee applies if a package is refused at delivery.
• The same fee applies if required customs duties are not paid.
• Returned shipments create real carrier, handling, and inventory-processing costs for our small independent business. Thank you for understanding.

We’re Here to Help

• Questions about an order, return, or delivery?
• Email support@soniaroselli.com.
• Thank you for supporting our independent skincare brand.
• Every order supports real people making exceptionally effective, makeup-artist-loved skincare.