Sonia Roselli Beauty
FAQS
Everything SRB
FAQs
Oh dear! Firstly, take a peek around your mailbox, front steps, or any hidden spots. Can't find it? Your local post office might have some clues. And remember, we're here to help! Just shoot an email to support@soniaroselli.com with your order number, and we'll get on it.
We're so sorry about that! Please email us at support@soniaroselli.com with photos of the mishap – the product, box, and any damaged packaging. Don't forget your order number and the email you used. We'll make it right!
No worries, we all make mistakes! While we can't alter orders once they're confirmed, try emailing support@soniaroselli.com ASAP to see about canceling.
We wish we could, but our swift fairies start packing pretty quickly, so we can't add items after the fact. But hey, you can always place a second order.
Your in stock skincare essentials usually ships within 1-2 days, excluding weekends.
Absolutely! We love our international family. Just keep in mind, due to the pesky pandemic, there might be slight customs delays. Also, remember that duties or import taxes are your responsibility.
Yay! Here's the magical sequence:
AM
- Sexapeel (2x a week face, 5x week body)
- Water Elixir
- Water Oil
- Intense Barrier Cream
- Water Balm
Then sunscreen and makeup if desired.
PM:
Yay! Here's the magical sequence:
- Japanese Cleansing Oil
- Water Elixir
- Water Oil
- Intense Barrier Cream
- Water Balm
Yes. However, remember there is no regulation on clean beauty.
We formulate without:
- Parabens
- Sulfates
- Phthalates
- Formaldehyde
- Mineral Oil
- BHT & BHA
- Formaldehyde
- Mineral Oil
- Petrolatum and Paraffin
- Phenoxyethanol above 1%
- Plastic Microbeads
- Mercury & Mercury Compounds
Absolutely not! We love our animal buddies. Our brand is proudly cruelty-free.
Our line isn't 100% vegan. But rest assured, any animal-derived ingredient is just a byproduct of the food industry, meaning no harm comes to our furry or feathery friends.
Not at all! In fact, here's a list of ingredients we consciously avoid in our formulations:
- Parabens
- Sulfates
- Phthalates
- Formaldehyde
- Mineral Oil
- BHT & BHA
- Petrolatum and Paraffin
- Phenoxyethanol (above 1%)
- Plastic Microbeads
- Mercury and Mercury Compounds
Your skin's health is paramount to us, and we're committed to using only the best and safest ingredients!
Absolutely! Email us at support@soniaroselli.com
Yes! For details and benefits of our reward program, click here.
Yes! Professionals can apply for the SRB Pro Program here.
Yes! Our affiliate program offers compelling commissions. Discover our Affiliate Program.
Yes! Check out our brand ambassador program here.
Each product differs. See individual product pages for more details.