PRE-SALE ON DROP LASHES STARTS NOW!

FAQs

My item never arrived. What do I do?

  • Please contact beauty@soniaroselli.com 
  • To call, 312-371-8596
  • For faster service, please email your order number in the title of your email along with the email you ordered with

Can I change my order?

  • Once you receive an order confirmation, your order is already being processed and can not be changed
  • To cancel an order, please email beauty@soniaroselli.com or call 312-371-8596

What is your return policy?

  • To return/exchange a www.soniaroselli.com product within a 14 days of purchase, please email beauty@soniaroselli.com
  • We only accept returns for unused/ unopened items
  • Products that are defective or damaged can only be exchanged

Shipping and handling are not refundable.

Can I return products purchased on other websites?

  • We can not accept returns for Sonia Roselli Beauty products not purchased at www.soniaroselli.com

The product arrived damaged. What should I do?

  • If you receive a product that is damaged, please take photos of the damage and email photos to beauty@soniaroselli.com
  • Please take photos of the box and condition of the box it came in
  • Please provide an order number and your email address that you used for your order
  • Refunds and/or exchanges are subject to company approval

When and how will my order ship?  

  • In stock items ship within 1-3 business days. Please allow this processing time when choosing a shipping method. 
  • Pre-order sales ship when they arrive in studio. Please be sure to read each description when ordering. 

Do you ship internationally?

  • Sonia Roselli Beauty currently only ships domestically
  • If you would like to order Sonia Roselli Beauty products, check out SHIPITTO.COM mail forwarding 

Does Sonia Roselli Beauty test on animals?

  • Never

Is Sonia Roselli a vegan brand?

  • No
  • Most of our products are considered "vegan" but we are not a “vegan” company

Do your products contain parabens?

No

Pro Artists 

Do you offer a pro discount?

  • We do not offer pro discounts on our products
  • The only time we offer discounts is on the product anniversary and pre-sell offers