FAQ's

Orders & Shipping

Help! My Item Never Arrived

What Should I do?

Items & Orders

Damaged Items

If you receive a damaged or defective product, email support@soniaroselli.com with photos of the damaged item, box, and outer packaging, and we will send you a replacement.

Please provide an order number and the email address that you used to place your order.

Can I Change My Order?

Once you receive an order confirmation, your order is already being processed and can not be changed

To cancel an order, please email support@soniaroselli.com immediately. There is no guarantee that we will be able to stop an order from leaving our warehouse.

Can I Add Items to My Order?

Because our orders usually ship soon after the order is placed, adding to your order is not possible.

When and how

Will My Order Ship?

Do You Ship Internationally?

Yes! Sonia Roselli Beauty currently ships internationally. However, we have been experiencing delays at customs. Please be patient.

Please note, if you import internationally you are responsible for any duties or import taxes imposed by your country.

Product Questions

What is the order of application for your products?

Here's the product order to put the products on:

• Sexapeel (use twice a week on the face)
• Japanese Cleansing Oil
• Water Elixir
• Water Oil
• Water Balm

Does Sonia Roselli Beauty test on animals?

Never!

Is Sonia Roselli a Vegan Brand?

No, however if there is an ingredient present that is derived from an animal, it is a byproduct of the food industry. No animal is harmed by making any of our products.

Do Your Products Contain Parabens?

No. For a complete list of our ingredients, please refer to the product page on our website: www.soniaroselli.com.

Do You Have a Wholesale Program for Retailers?

To become a Sonia Roselli Beauty Retail Partner, please reach out to support@soniaroselli.com.

Do you Offer a Pro Discount?

We are not offering a pro discount, however we do have a loyalty program.

Sign up for our mailing list at www.soniaroselli.com in order to receive promotional offers and discount codes via email.

Do you Have a Loyalty Program?

Yes, please go here to learn more.

Do You Have an Affiliate Program?

Yes, we have a robust Affiliate program offering generous commissions. Please visit our Affiliate page to learn more.