Orders & Shipping
Help! My Item Never Arrived
What Should I do?
If your package’s tracking info states that it has been delivered and it is missing, please be sure to do a thorough check of your mailbox, the surrounding area, plus your front steps, and anywhere else the package could have been left.
If you still cannot locate the package, we suggest calling your neighborhood/local post office, as they may have more insight as to where the shipment may be. Sometimes packages are labeled “Delivered” but actually show up a few days later.
For the fastest service, please contact firstname.lastname@example.org with your order number
Items & Orders
When and how
Will My Order Ship?
In stock items usually ship within 1-3 business days via USPS. Please take into consideration this processing time when choosing your shipping method, and also consider any delays that the USPS may be experiencing.
The shipping method that you choose at the time of checkout cannot be changed after the purchase is complete.
Due to shipping delays as a result of Covid-19, delivery times may be affected, especially internationally.
Do You Ship Internationally?
Yes! Sonia Roselli Beauty currently ships internationally. However, we have been experiencing delays at customs. Please be patient.
Please note, if you import internationally you are responsible for any duties or import taxes imposed by your country.
What is the order of application for your products?
Here's the product order to put the products on:
• Sexapeel (use twice a week on the face)
• Japanese Cleansing Oil
• Water Elixir
• Water Oil
• Water Balm
Does Sonia Roselli Beauty test on animals?
Is Sonia Roselli a Vegan Brand?
No, however if there is an ingredient present that is derived from an animal, it is a byproduct of the food industry. No animal is harmed by making any of our products.