My item never arrived. What do I do?
- Please contact firstname.lastname@example.org
- To call, 312-371-8596
- For faster service, please email your order number in the title of your email along with the email you ordered with
Can I change my order?
- Once you receive an order confirmation, your order is already being processed and can not be changed
- To cancel an order, please email email@example.com or call 312-371-8596
What is your return policy?
- To return/exchange a www.soniaroselli.com product within a 14 days of purchase, please email firstname.lastname@example.org
- We only accept returns for unused/ unopened items
- Products that are defective or damaged can only be exchanged
Shipping and handling are not refundable.
Can I return products purchased on other websites?
The product arrived damaged. What should I do?
- If you receive a product that is damaged, please take photos of the damage and email photos to email@example.com
- Please take photos of the box and condition of the box it came in
- Please provide an order number and your email address that you used for your order
- Refunds and/or exchanges are subject to company approval
When and how will my order ship?
- In stock items ship within 1-3 business days. Please allow this processing time when choosing a shipping method.
- Pre-order sales ship when they arrive in studio. Please be sure to read each description when ordering.
Do you ship internationally?
- Sonia Roselli Beauty currently only ships domestically
- If you would like to order Sonia Roselli Beauty products, check out SHIPITTO.COM mail forwarding
Does Sonia Roselli Beauty test on animals?
Is Sonia Roselli a vegan brand?
- Most of our products are considered "vegan" but we are not a “vegan” company
Do your products contain parabens?
Do you offer a pro discount?
- We do not offer pro discounts on our products
- The only time we offer discounts is on the product anniversary and pre-sell offers