Before placing any order please note that all orders are subject to a processing time of 1-2 business days.
New orders are not shipped on weekends (Saturday or Sunday) or holidays.
Sonia Roselli Beauty reserves the right to cancel any order flagged as potentially fraudulent.
Pre-Sale Ordered Items
All pre-ordered items arrive as a complete shipment with any other items ordered with a pre-ordered item. You will receive your total order when the pre-ordered items are in stock. Please allow 30-90 days from estimated arrival for customs/transit times vary.
We kindly request that you notify Sonia Roselli Beauty within seven (7) business days in the event of any damaged items during transit.
Rest assured, we are here to help, and if you inform us within this seven (7) business day window, we will be happy to replace the damaged items for you.
Please note that damaged items will not be refunded, but we will gladly provide a replacement.
To assist us in processing your request smoothly, please send us an email at email@example.com with your order number and attach clear images of the damaged item(s) so that we may take it up with the carrier.
Your cooperation in providing these details will greatly aid us in resolving the issue promptly.
In the event that a package is returned due to an incorrect or invalid address, we will reach out to you via email to obtain a corrected address.
Please note that any additional shipping charges incurred for sending the package to the new address will be your responsibility.
If you need to modify or correct a shipping address for an order that has not yet been shipped, please contact our support team at firstname.lastname@example.org.
Kindly provide your order number along with the new shipping address.
However, please be aware that we cannot guarantee the ability to reroute an order once it has been dispatched.
Please be informed that if items are returned to us through no fault of Sonia Roselli Beauty, a 30% restocking fee will be applied, and the shipping charges will not be refunded.
Not Picked Up by Customer
In the event that a package is returned to us because it was not picked up by the customer, please take note of the following:
If your order requires a signature upon delivery or if duty fees are required (for orders outside the USA) and you fail to collect the package, it will be returned to Sonia Roselli Beauty.
We regret to inform you that we cannot offer a refund for these items.
If you wish to have the items resent to you, please note that applicable fees must be paid.
These fees may include, but are not limited to, the returned package fees charged by the shipping company, new shipping fees, and any applicable duty fees upon the items' arrival.
It is important to understand that if you have not paid the returned package fees for a previous order, you will not be permitted to generate another order until the outstanding fees are settled.
We appreciate your understanding and cooperation in ensuring a smooth delivery process.
Should you have any further inquiries or require assistance, please do not hesitate to reach out to us at email@example.com