SHIPPING POLICIES

Enjoy Free Shipping on orders totaling $100 or more (after any promotional offers and before taxes) within the United States. Our free shipping option includes standard shipping.

Kindly note that all shipping rates are subject to change without prior notice, and shipping charges are non-refundable.

We offer two primary shipping options for domestic orders:

Standard Shipping: 
This option takes approximately 3-8 business days for delivery*. The pricing for standard shipping is calculated during the checkout process.

FedEx Expedited Shipping: 
If you need your order to arrive sooner, we provide FedEx Expedited Shipping, which takes approximately 2-4 business days* for delivery.

The pricing for this shipping option is also calculated during the checkout process.

*Please note that during the holiday season, carrier delays are expected, and we cannot guarantee specific shipping times due to factors beyond our control.

For international orders, please be aware of the following:

As of Oct 16, 2025, please allow extra time for shipping to Canada it has been resumed after being temporarily halted due to the Canada Post strike.

Duty: 
International orders do not include duty charges. It is the responsibility of the recipient to pay any applicable customs duties or fees. This isn't something we control.

Please allow up to an additional two (2) business days to process and ship international orders. 

International orders can take up to a month (30 days) to arrive at their destination country due to delays in shipping and at customs in some countries.

Sonia Roselli Beauty reserves the right to cancel any order that is flagged as potentially fraudulent.

To ensure faster order verification, we highly recommend providing a billing address that matches the shipping address.

If your country does not appear as an option during the checkout process, then that means we don't ship to your country.

If you feel this is an error, please reach out to our support team at support@soniaroselli.com for assistance.

Please feel free to contact us if you have questions or concerns.

Estimated shipping times vary. See product pages to see more specific dates.

In stock items that are purchased with backordered items will ship together when the full order is in stock.

We know you can't wait for your pre-ordered goodies. When you order a pre-sale item with other products, we'll ship them all together once the pre-ordered items are ready.

Since our products come from Japan & Korea, please allow 30-90 days from the estimated arrival date for your pre-order to clear customs and transit. Check the pre-sale page for the most current info on your specific product. We'll email you if anything changes.

If you need your other amazing Sonia Roselli products sooner, no problem! Just place a separate order, and we'll get them to you ASAP.

Thanks for your patience and understanding. Your skincare treasures will be worth the wait!

We know how exciting it is to receive your Sonia Roselli Beauty goodies, and we want to make sure they arrive in perfect condition.

In the rare event that any of your items are damaged during transit, please let us know within seven (7) business days.

Inform us within this seven (7) business day window, we'll be more than happy to replace the damaged items for you.

To help us process your request quickly and smoothly, please send an email to support@soniaroselli.com with your order number and attach some clear pictures of the damaged item(s). This way, we can take it up with the carrier and get things sorted out for you.

In the event that a package is returned due to an incorrect or invalid address, we will reach out to you via email to obtain a corrected address.

Please note that any additional shipping charges incurred for sending the package to the new address will be your responsibility.

If you need to modify or correct a shipping address for an order that has not yet been shipped, please contact our support team at support@soniaroselli.com.

Kindly provide your order number along with the new shipping address.

However, please be aware that we cannot guarantee the ability to reroute an order once it has been dispatched.

Please be informed that if items are returned to us through no fault of Sonia Roselli Beauty, a 30% restocking fee will be applied, and the shipping charges will not be refunded.

We know life can get busy, and sometimes picking up a package can slip our minds. But don't worry, we're here to help!

If your order needs a signature or has duty fees (for our international beauties) and you miss the delivery, the package will make its way back to us at Sonia Roselli Beauty.

We hate to be the bearers of bad news, but unfortunately, we can't offer a refund for these items. But don't fret! If you still want your skincare goodies, we can resend them to you. Just keep in mind that there may be some extra fees involved, like the cost of the returned package, new shipping fees, and any duty fees.

We know it's not ideal, but as a small business, these returned packages can be a bit of a financial burden for us. So, if you have any outstanding fees from a previous order, we'll need you to take care of those before we can send out your next batch of skincare goodness.

If you have any questions or need a hand, just shoot us an email at support@soniaroselli.com, and we'll be more than happy to assist you.

Thanks for being part of our Sonia Roselli Beauty family and for understanding that as a small biz, every order counts.

Yes, we ship all items in an order together whenever possible. If one or more items are backordered, your order will ship once all items are available.

At this time, we do not offer split shipments. Shipping all items together helps us reduce waste and keep costs down. If you require an item urgently, we recommend placing a separate order for in-stock items.