As a small, indie beauty brand, we strive to ensure your complete satisfaction with our products. If you're not entirely happy with your purchase, we offer a hassle-free returns process.

30-Day Money-Back Guarantee
If you wish to return an item, please do so within 30 days of receiving your order. We'll promptly process your refund upon receipt of the returned product.

Pre-Orders
Due to the nature of pre-orders, we are unable to offer refunds or exchanges on these items. When you place a pre-order, we commit to ordering inventory based on your purchase, enabling us to provide exclusive launch deals.

Damaged Items
In the rare event that you receive a damaged item, please email us at support@soniaroselli.com within 7 days of receiving your order. Kindly include your order number and photos of the damaged product. We'll promptly replace the item and use the information to enhance our future orders.

Incorrect Shipping Information
If a returned item is due to incorrect shipping information (wrong address, unclaimed package, or unpaid duty), a 30% restocking fee will be applied, and shipping costs will not be refunded.

Responsive Customer Support
We pride ourselves on providing exceptional customer service. Our team responds to all inquiries within 24 hours. Feel free to reach out to us with any questions or concerns you may have.

Courses and Digital Downloads
Please note that courses and digital downloads are non-refundable. However, we assure you that they are packed with valuable content designed to enhance your beauty knowledge and skills.

We genuinely appreciate your support of Sonia Roselli Beauty. Your satisfaction is our top priority, and we thank you for choosing our products.