FREE DOMESTIC SHIPPING FOR ORDERS OVER $100

SHIPPING POLICIES

Before placing any order please note that all orders are subject to a processing time of 1-2 business days.

New orders are not shipped on weekends (Saturday or Sunday) or holidays. 

Sonia Roselli reserves the right to cancel any order flagged as potentially fraudulent. 

Please read below to find all options for domestic and international shipping. All rates are subject to change without notice. Shipping charges are not refundable.

******All orders for shipping for Holiday 2017 must be received on/by: 

Domestic: Dec 18 for Priority Mail and FedEx Ground Shipping. We cannot guarantee timing for First Class Mail Orders by Holiday.

International: Dec 15 for DHL. We cannot guarantee delivery for USPS International orders by Holiday. ******

Domestic Shipping Options (US ONLY)

First Class International - No guaranteed date of delivery, varies by location and only applies of shipments under 1lb with packing materials. 

Priority Mail - Estimated number of days in transit is available at check out. Please add 1-2 business days processing time to all estimates. Pricing varies by location and can be applied to any shipment in the US.  

Priority Express - Estimated number of days in transit is available at check out. Please add 1-2 business days processing time to all estimates. Pricing varies by location and can be applied to any shipment in the US.  

FedEx Ground- Estimated number of days in transit is available at check out. Please add 1-2 business days processing time to all estimates. Pricing varies by location and can be applied to any shipment in the US.  FedEx does not ship to PO Boxes.

FedEx Express- Estimated number of days in transit is available at check out. Please add 1-2 business days processing time to all estimates. Pricing varies by location and can be applied to any shipment in the US. FedEx does not ship to PO Boxes.

International Shipping Options: 

International orders to not include duty. Sonia Roselli reserves the right to cancel any order flagged as potentially fraudulent. Billing addresses matching your shipping addresses is always recommended for faster verification.

Canada:

First Class International: This shipping method can take up to 6 weeks. Tracking may be unavailable after the package has reached customs. 

Priority Mail International: Most items arrive in 10 business days but the USPS does not guarantee delivery times for items outside the US. Tracking may be unavailable after the package has reached customs. 

DHL: Tracking is available and most items arrive in 1-3 business days, after processing (add an additional 1-2 business days). All DHL orders require a signature.

All Other Countries Not Listed Above (with the exception of Turkmenistan):

DHL: Tracking is available and most items arrive in 1-3 business days, after processing (add an additional 1-2 business days). All DHL orders require a signature.

 

Pre-Ordered Items:

All pre-ordered items arrive as a complete shipment with any other items ordered with a pre-ordered item. You will receive your total order when the pre-ordered items are in stock. Please allow 30 days from estimated arrival for customs/transit times vary. 

Damaged Items: 

Please notify Sonia Roselli within seven (7) business days if any items were damaged in transit. Damaged will be replaced when we are notified within the seven (7) business day window. These items will not be refunded. Please include images of the damaged item(s) in an email with your order number to beauty@soniaroselli.com

Packages returned because of wrong/bad address:

We will contact you via email to get a corrected address. You will be responsible for shipping charges to a new address. If you need to change/correct a shipping address on an order that has not yet shipped please contact beauty@soniaroselli.com with your order number and the new shipping address. We cannot guarantee that your order will be rerouted. 

Packages returned to us because it was not picked up by the customer:

If your order requires a signature or duty fees are required (outside the USA) and you fail to pick the package up it will be returned to Sonia Roselli. We cannot offer you a refund on these items. We can resend them when applicable fees have been paid, including but not limited to: returned package fees from the shipping company, new shipping fees and duty on the items once they arrive. You will not be allowed to generate another order if you have not paid the returned package fees on a previous order.